![]() If it’s in your most recent games, it’ll be listed on this front page. There are a lot of options here, but you want to focus on the game you want to return. You can also click the Support button at the top of the Steam website. I bought the game on sale, but it just so happens I already have it on Xbox. To initiate a return, go to the Help menu and click Steam Support in the Steam client. How Do You Get a Steam Game Refund?įor this tutorial, I used my recent Dead by Daylight purchase. Steam can refund your money to Visa, Mastercard, American Express, Discover, JCB, or PayPal. It can go into your Steam Wallet, or back to another payment method you have tied to your account. You also can’t get a refund on video purchases unless it was available in a bundle with non-video items.Īs part of the refund process, you can choose where you receive your money. Note that Valve-developed games will offer refunds within 48 hours of purchase, but other developers have to enable the option for refunds first. ![]() Such refunds are on a case-by-case basis. You can request refunds on in-game purchases or subscriptions, typically within 48 hours of purchase.Any purchased game can only have two hours of playtime on it.You need to submit the refund request within 14 days of purchase. ![]() You can't get a refund if you received a game through a third-party site or other means. ![]() It needs to be a game you purchased through Steam.However, these items must fall under specific parameters: Valve allows you to return gamers, preorders, DLC, in-game purchases, and unredeemed gifts. This new refund policy seems like a major-and very welcome-step forward.Which Games Are Eligible for Refunds on Steam?Ĭompared to other game platforms like Xbox or PlayStation, requesting a refund on Steam is relatively easy. Previously, Valve had pushed back against laws requiring it to offer refunds in Europe, asking users to waive their rights upon purchase. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price." "If it appears to us that you are abusing refunds, we may stop offering them to you. "Refunds are designed to remove the risk from purchasing titles on Steam-not as a way to get free games," the website states. Valve also offered a disclaimer regarding the use of refunds. Additionally, if you are VAC banned from a game, you'll be ineligible to request a refund on it. Movies can't be refunded, nor can gifts that have been redeemed by the recipient. There are some other restrictions of note. (That means things like level boosters are non-refundable.) Third-party developers will be able to enable refunds if they want to, but whatever they choose, you'll be able to tell what is and isn't refundable before buying it. As long as you haven't "consumed, modified, or transferred" the content, you can request a refund on in-game purchases made in Valve's games within 48 hours of purchase. After its release, the 14 days/two hours rule applies, though it's unclear how Valve will handle cases where you receive bonus content (say, Team Fortress 2 items) for preordering a game. At any point prior to release, you can request a refund. This applies to pre-purchased games as well. If, for whatever reason, there's an issue refunding your original payment method, the money will be added to your Steam Wallet. There's no specific reason you'll need to qualify whether you don't like the game, it goes on sale just after buying it, or it simply doesn't run properly on your computer, you'll be able to get a refund. Refunds, which can be requested through Steam's website, will be issued within one week of approval. You also can't have consumed or transferred the content in question. In the case of DLC, you can't have played the base game for more than two hours since buying the DLC. The key restriction is that you can't have played the game for more than two hours. In short, you can return most anything within 14 days of purchase for a full refund. The latest Steam client update notes its new integration with Steam refunds and the Steam support site, and a new page devoted to refunds has gone live. With seemingly no fanfare, the new refund policy went into effect today. Valve has introduced a new refund policy for Steam that allows you to return games and DLC within two weeks of purchase, provided you haven't played the content in question for more than two hours. ![]()
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